Charlotte Hannigan works as a Director within Quotient Sciences’ Business Development team in Nottingham, UK. She discusses her career with the company and what she enjoys most about her role.
“I genuinely enjoy building strong relationships with potential clients, earning their trust, and helping them feel confident in Quotient Sciences’ ability to deliver or support their projects.”
– Charlotte Hannigan
What does a Director of Business Development do at Quotient Sciences?
In my role as a Director of Business Development, I support all accounts across the UK, Ireland and Japan, known as my ‘territory’. I focus on supporting accounts with the delivery of studies which involve a clinical component. This could be a standalone clinical pharmacology study or a study utilizing Quotient Sciences’ Translational Pharmaceutics® platform.
My role involves identifying and engaging new clients, facilitating discussions between clients and our Drug Development Consultants (DDCs) to shape effective scopes of work, and supporting ongoing projects in collaboration with Project Management. I work closely with our legal team to ensure project readiness regarding key contracting activities including CDAs, MSAs and work orders.
I also represent Quotient Sciences at industry events to enhance visibility and drive new business opportunities which involves working closely with the marketing team.
Describe a typical day in Business Development.
There’s really no such thing as a typical day in Business Development – it’s one of the things that makes the role so dynamic and engaging. My time is split between working from home, visiting Quotient Sciences sites for internal meetings or to host both prospective and existing clients, and being out on the road meeting clients at their facilities or attending industry events.
On any given day I might be digging into our CRM system to identify new opportunities within my territory, hosting kick off meetings alongside our project management and operational teams, driving from science park to science park to host onsite meetings, or exhibiting at events with thousands of people in attendance.
Everyday brings a different set of priorities, challenges and conversations – no two days are ever the same.
How has your career progressed since joining us?
I joined Quotient Sciences in 2018, creating the role of Client Engagement Manager, a role in which I was responsible for implementing and establishing the Inside Sales function within the business. At the time, this was a new function for the company, so I had the opportunity to shape what Inside Sales looked like, defining our processes, identifying how we could best support the broader commercial team, and driving early engagement with potential clients. Over time, Inside Sales successfully grew to a team of four, building a strong foundation that continues to support the business today.
Following that role, I transitioned into the role of Associate Director of Business Development in 2021, where I was able to apply that commercial insight in a more client facing capacity. After deepening my client facing skills and contributing more directly to project scoping and delivery, I ultimately progressed into my current position of Director of Business Development in 2024.
What experience did you have before you worked at Quotient Sciences?
Before joining Quotient Sciences, my career began in a scientific role following University, where I worked as an analytical chemist. After a year, I progressed to become Team Leader of the stability department, gaining valuable experience in both laboratory operation and team management. I also learned I preferred spending my time outside of the laboratory and speaking with clients. This led me to pursue a new role, where I transitioned to another company moving into a Business Development role.
In that role, I was responsible for implementing and coordinating sales and marketing activities. My work involved client management, generating new business opportunities, developing and executing a marketing plan, and conducting performance analysis with a strong awareness of industry trends. This combination of scientific and commercial experience laid a strong foundation for my move to Quotient Sciences.
Did you require any qualifications for the role you applied for?
I didn’t need any additional qualifications for the role I applied for at Quotient Sciences as my industry experience was more than sufficient. However, my academic background is in Forensic Biology with Criminology, so a career in the pharmaceutical industry wasn’t something I had originally planned. As my career progressed, I chose to enhance my understanding of the sector by undertaking a Master of Science in Pharmaceutical Industrial Advanced Training with the University of Manchester, alongside my full-time work. This program gave me a comprehensive view of the industry, including the different functional areas, the requirements at each stage of drug development, and the journey from early research to commercial launch. It also deepened my understanding of the commercial functions that support pharmaceutical businesses, which has been incredibly valuable in my current role.
What learning or qualifications have you gained in this role?
While Quotient Sciences supported me in gaining my Master’s degree, much of the most impactful learning I’ve experienced in my current role has been non-qualification, and honestly, it’s hard to put into words just how much I’ve gained over the last 7 years. The breadth of learning has been vast, covering everything from sales, marketing, and negotiation tactics to deeper skills like stakeholder management, strategic thinking, and relationship building. Beyond the technical or commercial knowledge, the role has also played a huge part in my personal development – helping me grow in confidence, adaptability, and resilience.
What do you enjoy most about your role?
What I enjoy most about my role is the variety – no two days are ever the same, which keeps things fresh and engaging. I genuinely enjoy building strong relationships with potential clients, earning their trust, and helping them feel confident in Quotient Sciences’ ability to deliver or support their projects. There’s a real satisfaction in seeing those relationships turn in to successful collaborations. I also really value the travel aspect of the role. It’s a great opportunity to meet clients face to face, experience different cultures, and represent Quotient Sciences on a global level.
What aspects do you find most challenging?
What I find most challenging is the same thing I enjoy most – the variety. Because no two days are ever the same, that requires a high level of flexibility and adaptability, which can be both exciting and demanding. At home, I have a family with three young children so balancing the demands of a dynamic role with a busy home life means I must be exceptionally organized. I constantly need to plan and manage my time carefully to make sure everything is covered – both professionally and personally – depending on what each day or week brings.
What’s the team like?
The Business Development team at Quotient Sciences is incredibly supportive and approachable – everyone is always willing to share their experience and lend a hand when needed. There’s a strong depth of knowledge across the team, which makes it a great environment to learn and grow. That said, in my day to day work I probably collaborate most closely with the Drug Development Consultants, Project Management, and Marketing teams. These functions are central to the work I do-whether that’s building scopes of work, supporting study delivery or helping to shape external messaging and outreach. It’s a highly collaborative environment across the board, and that something I really value.
What advice would you give to someone applying for a role in your team?
My advice to anyone applying for a role in Business Development at Quotient Sciences would be to stay curious and ready to learn. It’s a fast paced, varied role where no two days are the same, so adaptability and a proactive mindset are key. Don’t worry about having all the answers on day one – what’s more important is being open to building relationships, asking questions, and understanding how Quotient Sciences’ unique offering supports our clients. Collaboration is a big part of the role, so being a strong communicator and team player will take you far. If you’re someone who enjoys problem solving, relationship-building, and being party of a supportive, dynamic team, then Business Development at Quotient Sciences is a great place to grow.
What do you like most about working at Quotient Sciences?
What I like most about working at Quotient Sciences is the variety my role offers – every day brings something new, which keeps the work engaging and fulfilling. I also really value the supportiveness of the people I work with, there’s a strong sense of collaboration across teams, and it’s a genuinely positive environment to be part of. The pharmaceutical industry is constantly evolving, and that dynamic nature means I’m always learning and adapting-my approach to the role continues to grow in response to both external trends and internal developments. On top of that, I appreciate the opportunities I’ve been given at Quotient Sciences to develop professionally and take on new challenges as my career progresses.